Terms and Conditions

These Terms and Conditions apply to the purchase and use of the Build More Direct Business online course provided by The Flexible Space Marketing Company Ltd trading as Flex Marketing Academy.

By purchasing the course, you agree to these Terms and Conditions.

1. Course access

Your purchase gives you a personal, non-transferable licence to access the course and the materials included with it.

Unless expressly agreed otherwise in writing, each purchase is for one individual user only.

You must not share your login details with another person; allow colleagues, employees or third parties to access the course using your account; copy, reproduce, distribute, upload, share or republish course videos, downloads, workbooks, templates or other materials; make recordings, screenshots or copies of substantial parts of the course for distribution to others; or use the course materials to create or deliver your own training programme or competing product.

If more than one person within an organisation wishes to access the course, a separate licence must be purchased for each individual unless a separate team or corporate licence has been agreed.

We reserve the right to suspend or terminate access where we reasonably believe login details or course materials are being shared or misused.

2. Course content

The course is designed to provide practical commercial and marketing guidance for the flexible workspace sector.

It is intended to help you make better commercial decisions and identify areas of opportunity. It is not intended to provide legal, financial, tax or other regulated professional advice.

The course may refer to third-party platforms, tools, marketing channels and services. Features, prices, algorithms and functionality may change over time.

We may update, add to, replace or remove course materials where we believe this improves or updates the programme.

3. Results and commercial outcomes

The course is based on practical experience and examples from the flexible workspace sector, but no specific commercial result is guaranteed.

Results will depend on factors including your business, market, location, implementation, budget, team and wider economic conditions.

Any examples of revenue, savings, conversion improvements, broker commission savings or potential return on investment are illustrative and should not be treated as guarantees of future performance.

4. Payment

The price payable is the price displayed at checkout at the time of purchase.

Prices may be shown exclusive of VAT or other applicable taxes, which will be added where required.

Where a payment plan is offered, you remain responsible for all instalments included within that plan.

Failure to make an instalment when due may result in suspension of access until payment is received.

5. Access period

Where the course is sold with lifetime access, this means access for as long as Flex Marketing Academy continues to make the relevant course available through its training platform.

Lifetime access does not mean the lifetime of the purchaser or a guarantee that any particular third-party platform will continue indefinitely.

6. Digital content and cancellation

The course is digital content supplied online.

Where you are purchasing as a consumer and request immediate access to the course, you agree that supply of the digital content may begin immediately.

Where required by law, you will be asked to expressly consent to immediate supply and acknowledge that your statutory right to cancel may be lost once access to the digital content begins.

Nothing in these Terms affects any statutory rights that cannot lawfully be excluded or restricted.

7. Refunds

Except where required by law, payments are non-refundable once access to the course has been provided.

If you experience a technical problem that materially prevents you from accessing the course, please contact us so that we can try to resolve it.

8. Intellectual property

All course content, including videos, written materials, frameworks, worksheets, workbooks, templates, graphics and other resources, remains the intellectual property of The Flexible Space Marketing Company Ltd or its licensors.

Your purchase gives you a licence to use those materials for your own professional development and internal business use only.

Ownership of the intellectual property does not transfer to you.

9. Company and organisational use

Course materials may be applied within the business for which you work, but access to the course itself remains licensed to the individual purchaser.

You may use what you learn in your normal work, but you may not distribute the course materials themselves internally or externally unless written permission has been provided.

Corporate or multi-user licences may be available separately.

10. Restricted access

We reserve the right to refuse, cancel or restrict access to the course where necessary to comply with existing contractual obligations, confidentiality requirements or other legitimate business restrictions.

If a purchase is accepted in error and access cannot be provided for this reason, the purchase price will be refunded.

11. Conduct and misuse

You must not attempt to bypass access controls; share or resell access; download or extract content where no download option is provided; interfere with the course platform or its security; or use the course or materials for unlawful purposes.

Serious or repeated misuse may result in access being suspended or terminated.

12. Availability and third-party platforms

The course is currently delivered through Kajabi and may use other third-party services.

We will take reasonable steps to keep the course available, but we cannot guarantee uninterrupted access where outages, maintenance or problems with third-party services are outside our control.

We may move the course to another platform in future.

13. Limitation of liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so.

Subject to that, The Flexible Space Marketing Company Ltd will not be responsible for indirect or consequential losses arising from the use of the course, including loss of revenue, profit, opportunity or anticipated savings.

The course is provided as training and guidance, and responsibility for commercial decisions and implementation remains with the purchaser.

14. Privacy and personal data

We process personal information in accordance with our Privacy Policy.

Our Privacy Policy explains what information we collect, how and why we use it, the third parties we may share it with, how long we retain it and your data protection rights.

By purchasing or using the course, you acknowledge that you have had the opportunity to review our Privacy Policy.

15. Changes to these Terms

We may update these Terms from time to time.

The Terms applying to your purchase will normally be those in force when your purchase was made, except where a change is required by law or is reasonably necessary to administer continued course access.

16. Governing law

These Terms are governed by the laws of England and Wales.

Any dispute will be subject to the jurisdiction of the courts of England and Wales, subject to any mandatory consumer rights that apply in the purchaser’s place of residence.

17. Contact

The Flexible Space Marketing Company Ltd
Trading as Flex Marketing Academy

For questions relating to your purchase, course access, these Terms or our Privacy Policy, please contact us using the contact details provided on the Flex Marketing Academy website.